TPG Community

Ask, answer and talk about our products

NBN - Lights Flashing - IP Registration Failed

SOLVED Go to solution
Highlighted
Level 2

I've been away for a week and the NBN black box (Arris 8200) was turned off with the modem. HFC Connection

 

On return i've turned everything on and the black box flashes through the lights one at a time, turn solid until the online light flashes 4x longer then they all start again. The Arris user Manual says flashing online on startup is IP Registration Unsuccessful but i'm not sure how to fix this.

 

Unfortunately i spent 40 minutes on hold to TPG Support until their closing time.

 

I've tried longer power offs, pulled all cables at all ends to check and reconnect. No changes.

2 REPLIES 2
Moderator

Hi @1234786,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have seen that the service is already working.

 

It seems that you were able to resolve the issue.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 2

Thanks Basil,

 

It did this for about 4 hours before it suddenly worked.

 

Cheers

Sam