Hi @Flyingjet1 ,
I am sad to learn that the service was affected by service maintance performed by NBNCo. Please understand that while we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.
TPG do not have control with the maintance performed by NBN Co.
Let me know should you require further assistance.
Regards,
@Flyingjet1 wrote:
Dear TPG
Why is it you are doing maintenance in Castle Hill area today from 9 am to 3 pm when we are all in lockdown, having online school for the kids and are working from home? Could you not re-schedule it at least after hours or if not on the weekends? You are causing so many problems to us. Thanks to you we all can't do our works because we don't have access to Internet.
