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NBN Modem Red Light Flashing & Ticking

Level 2

Hi TPG Support,

After Storm, the NBN Box Connection Light has been flashing red; and ticking. 

Last time this happened NBN replaced it and said the new one has better protection against storms

Does this have to happen again now?


Brighton Le Sands 2216


Hi @peterkouts ,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 



If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community