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NBN Modem connection light is on but no DSL

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Level 2

Hi there - my NBN Modem connection light is on but no DSL.

The connection light indicates successful reverse power to NBN equipment outside the premises, but it is not communicating with the NBN access network.

 

Can you check this please?

3 REPLIES 3
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Moderator

Hi @MarticusMaximus 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 2

Hi Karl, thanks for your reply. The TPG techops have started a ticket and raised the issue to NBN Co. to investigate a probable outside NBN issue.

 

Cheers
Martin

Highlighted
Moderator

Hi @MarticusMaximus 

 

No worries. Thanks for the update.

 

Regards,

Karl