NBN NCD Connection Light Flashing RED

[Cody881202]

Hi there,

The internet in my house was disconnected after a big thunderstorm this afternoon, and the NCD connection light started flashing red. I’ve tried turning off and on all devices as well as pushing the reset button but still nothing works.

Could you please help me to fix it?
Thank you & looking forward to your reply.

Best,

[Riezl]

Hi @Cody881202 , we can see that your concern has been escalated to our Engineering Team and a Case Engineer will be in touch to discuss the progression of the case.

If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within 24 hours.