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NBN NO INTERNET CONNECTION

shiela74
Level 2
G’day! I just want to ask why my modem all the lights on but no internet please? I reseted the modem and i did the speedtest the result download 0.0mbps download 0.1mbps. The TPG told me i already reached my 50Gb allowance during peak hours and i internet will be slowed to 128kbps. But in the TPG website it is written that the minimum acceptable speed for normal adsl2 is between 4-10mbps the same as nbn12 bundle, but why is no mbps download and upload? Please i need the answer to anyone from out there because the tpg phone line no one answers and the helpdesk and support no answers at all. Is been 3 days already I don’t have internet. Please i need help. Thank you.
1 REPLY 1
Riezl
Moderator

Hi @shiela74,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address.

 

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