Hi all,
I have my NBN installed and activated on Feb 21 last week. And all it took was 6 days for NBN internet to stop working.
Called TPG Customer Care today and after a few rings it the call was disconnected because there were too many people calling. This is not a very good customer experience. I was furious and rang sales and I got connected to someone straight away and demanded someone from customer care to speak to me.
After waited for 30mins on the phone, I finally managed to speak to someone from customer care. Luckily the person was curteous and we went through a few checks.
My supposedly brand new NBN Box (black) has a blinking downstream light and fully working power light, The other lights are not lighting up.
Furthermore, there was a clicking sound coming from the NBN Box. I was given a case number (9248754) and was told I will get an SMS/call from a technician to schedule time to look at the issue. So far I have not received any SMS.
I have two queries:
The problem I have is when I log in to My Account, I cannot see this Case Number recorded anywhere on My Account. And I do know other providers do provide this.
When will TPG send me a message to schedule time for technician to have a look. I assume it will have to be NBN technician?
I have no ADSL and only managed to write this by thetering from my mobile.
