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NBN Broadband 50 frequent dropouts

Level 1c

Hi,

 

In the last few weeks we are getting dropouts very frequently throughout the day/night (not just peak-hours). Also since last night the internet has completly dropped out. 

Is there anyone having the same problem? 

 

Note, We are still using the modem provided by TPG.

1 REPLY 1
Moderator

Hi @Aliceanneduong,

 

Welcome to TPG Community!

 

We'd like to help get to the bottom of this connection dropouts issue.

 

Please PM us your TPG customer ID, username and address as we were unable to locate the account using your community details.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community