NBN Not working

oswi50
Level 2

Our nbn internet has dropped out.

NBN Co not showing any problems / outages on their website.

TPG not showing ang service outages either.

So what's the problem?

1 REPLY 1
BasilDV
Moderator

Hi @oswi50

 

We checked the account and learned that your service was affected by an unplanned network outage.

 

This has been resolved by the attending NBN field technician after replacing the faulty network hardware.

 

Let us know if you need further assistance.

 

BasilDV