NBN Outage at Glen Waverley 3150

[Cherrie0718]

Hi there is no Internet for us at Glen Waverley. Both the NBN black box and router show offline. Is there an Internet outage at 3150 area or something wrong with our connection?

[nostradamus88]

Yes, we have had no TPG NBN in Glen Waverley all morning.

I assume this is a known NBN outage that people have reported to TPG already, yet there is nothing on the TPG service status page about an outage in our area.  TPG should take down the service status page if it isn't being updated with serious outages like this one.

I mean, is the problem being looked at? 

Should we keep checking the status page?

[nostradamus88]

NBN says the content below. 

TPG should be showing a version of this on their status page, since my service contract is with TPG not NBN directly:

"Current nbn™ network status
Search result at 10:32am
Result based on local time zone at address.

An unplanned incident is affecting the network
GLEN WAVERLEY VIC 3150 Australia

We are investigating a network outage in this area. As a result, you may experience a partial or total loss of connectivity. Restoration is underway.
For more information, please contact your service provider."

I think the last sentence is just trying to mess with us.

[Riezl]

Hi @Cherrie0718 and @nostradamus88, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link:How do I private message (PM) in the community