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NBN Outage over a week, no updates, and 2 hour wait times with TPG

Level 2



Please can you provide proactive updates to impacted NBN customers from the Christmas Day storms? When can we expect resolution? How quickly will we receive new NBN modems if it's determined they're faulty? 


I'd be happy to provide you with my customer number via PM however, the 'Send a message' function doesn't work on your average website. 


There is no 'Send a message' option!!There is no 'Send a message' option!!


Hi @525600


To check for the status of an outage/maintenance, you can always visit our Service Status page here:


You will need to reach a certain level in order to send a PM or you may try posting another comment to up your level.


May we know what happened to your modem?