NBN Outage

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Level 1b

We have had an NBN outage for a number of days now. I searched the NBN website and there are no planned outages. I rebooted my computer and modem many times. I also turned the power off the NBN box and plugged back in. 

 

The NBN box has a solid green for power light, but the Optical light is red, not green.

 

I really need this fixed as we have been without internet for many days now.

 

Thanks

1 REPLY 1
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Moderator

Hi @tarpkit

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

 

In your case, our Engineers have lodged a fault with NBN Co and their attending technician replaced the faulty NTD box that restored your service.

 

BasilDV