NBN Plan up

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Level 1a

How long it takes to proess the request for plan upgrade

2 REPLIES 2
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Moderator

Hi@ 

 

Let me check this for you.

 

Regards

 

Bryan

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Moderator
 
We're glad that you've considered upgrading your plan.
 
The  usual activation of the new plan may take within 4 to 24 hours once it  was lodged. You may process the change of plan anytime you want, since  any unused portion of your current billing will be used towards the new  plan.
 
Some additional info on upgrading:
 
1) The change of plan fee (same location) is $0 ? Yes, there's no charge for changing your NBN plan.
 
2) Will I retain my UNI-V phone connection and NOT be required to switch to VOIP ? NBN  uses VoIP technology to provide you the bundled phone service. You will  use the same setup as it is already configured as VoIP. (Same UNI-V phone connection)
 
3) My current equipment is working perfectly (NO VOIP) and therefore would I require an equipment upgrade? No, you'll use the same equipment available.
 
FYI - See the How To Upgrade on this Guide
 
Regards
Bryan