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Hi there hongji1104
Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you
kind regards
Hi there hongji1104,
I understand, yes that can happen for various reasons and sounds like another visit may have been required?
Please let me know if i can help in any way or if you have any questions
Kind regards