TPG Community

Get online support

I would like to cancel my NBN service

Highlighted
Level 1a
Hi team
How would I cancel my NBN application, the technician will come tomorrow! But I don’t want to use NBN now.
4 REPLIES 4
Highlighted
Moderator

Hi there hongji1104 

 

Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you

 

 

kind regards

Highlighted
Level 1a
My phone no is 0415905888,please call me as soon as possible, because the technician will come tomorrow
Highlighted
Level 1a
Hi Ken, First time the technician came to my home said the cable didn’t connect to my house just in the carpark. However my neighbor could connected NBN on the same day. Now I know my area has 5G, so I want to try the 5G first.
Moderator

Hi there hongji1104,

 

I understand, yes that can happen for various reasons and sounds like another visit may have been required?

 

Please let me know if i can help in any way or if you have any questions 

 

Kind regards