NBN Plan

Level 2

Just received a new modem a few weeks ago. My download speeds ranged from 1.41mbps to 5.74mbps between 11pm and midnight ie Sat 6 Jun. Upload speeds are 0.24mbps to 3.68mbps. Whats going on. your internet speeds have been pathetic for a good few months and you cant seem to get it right. I am paying for a plan ie NBN50 and I am getting dial up speeds!!!!!! Cant even airdrop results from iphone to Mac as internet soooo slow


Hi @katoomba 


Welcome to the Community!


We were able to locate your account using your community details and understand that you've been in touch with our Tech team.


The speed result that you've received was passing, but you've advised that it was fluctuating.


If you are using a WiFi connection, then there's a possibility that the signal is being interfered that causes the issue. We've created some articles that will help you improve your home network.


Here are the links:

Easy Steps to Improve Wi-Fi Connection In Your Home

Wireless Channel on your modem - what is it and why should I change it?

Slow speed issue


Let us know how it goes.