NBN Superfast 200 slow speed

[decarte]

Hi there

I've recently upgraed my plan to NBN Superfast 200, but the speed is way too slow than contracted.

When I check the speed, it's just 30-40Mbps, I don't understand why the speed is at the low bit.

[Riezl]

Hi @decarte ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community