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NBN Superfast 200 slow speed

Level 2

Hi there

I've recently upgraed my plan to NBN Superfast 200, but the speed is way too slow than contracted.

When I check the speed, it's just 30-40Mbps, I don't understand why the speed is at the low bit.


Hi @decarte ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please PM us your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community