NBN Ultrafast Upgrade Not Working

[ZestyNachos]

Hello,

I recently upgraded to NBN Ultrafast and received an email stating it was completed.

I have powercycled my modem/router several times already but still not received the increased speeds.

Can you please verify if the update has actually been completed? And if so what else I should be doing?

Thank you for your time.

[Riezl]

Hi @ZestyNachos , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community