NBN blackout 2152

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Level 1a
Very Frustrated
Been experiencing dropouts over the past fortnight especially past week. Very inconvenient especially whilst WFH. Basically have had total blackout since Friday afternoon.
After 1pm today Parramatta disappears as unexpected outage however still out here in Northmead!! No phone, Internet etc.
I have followed all instructions and troubleshooting guides. I have Green lights but no dsl/internet still.
Very unhappy. Not acceptable
1 REPLY 1
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Moderator

Hi @faye_daz , we are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused you.

 

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community