NBN box upstream light flashing

[Alexliu]

Hi,

I live in NSW2150 and recently activated NBN HFC on 11 January, the connection was okay on the day of activation. However, I have lost connection since 12 January.

The current status of my NBN box is:

Power light: ON

Downstream light: ON

Upstream light: FLASHING

Online light: OFF

I can confirm no outage from either NBN or TPG, I have tried powering off/on, pushing the reset button and double-checking the coaxial cable.

[BasilDV]

Hi @Alexliu 

Have you already tried rebooting the NBN NTD box?

If yes, then send us a private message with your account details for further checking.

BasilDV