NBN cancellation

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Level 1a
Hi Teams,
I would like to cancel my nbn service as it hasn't been working since early March. So can you show me how to write to you guys. Thanks
2 REPLIES 2
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Moderator

Hi @Hen007 

Before cancelling, do you want me to try and get your issue resolved?

You can post here or PM(Private Message) me for a private discussion about your service.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Kind regards,
David_M

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Moderator

Hi @Hen007 

 

There is still an active ticket in the systems in regards to your cancellations/refunds.

It should be actioned ASAP.

 

regards,

David