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NBN connection dropping out regularly

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Level 2

I have HFC NBN in Templestowe Lower, Victoria.

I've had no issues with the connection for 2 years but starting a week ago I'm getting connection drop-outs for 5 mins every 1 - 2 hrs.

No change to modem settings. 

When it drops out, the Internet light goes off on the router. It seems the NBN connection is down during this time.

Can this be fixed?

2 REPLIES 2
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Level 3

Hi;

    Try contacting tech support via this link https://www.tpg.com.au/support/contact. The operator should be able to run some tests on your connection and acertain if your drop out issue requires an NBN technician.

Smiley Happy

Level 2

Phone support is unavailable and every time I try chat it says there is no one available either.