NBN connection dropping out regularly

[squishypanda20]

I have HFC NBN in Templestowe Lower, Victoria.

I've had no issues with the connection for 2 years but starting a week ago I'm getting connection drop-outs for 5 mins every 1 - 2 hrs.

No change to modem settings. 

When it drops out, the Internet light goes off on the router. It seems the NBN connection is down during this time.

Can this be fixed?

[brett_h]

Hi;

    Try contacting tech support via this link https://www.tpg.com.au/support/contact. The operator should be able to run some tests on your connection and acertain if your drop out issue requires an NBN technician.

[squishypanda20]

Phone support is unavailable and every time I try chat it says there is no one available either.