Hi @tsaejong8,
Welcome to TPG Community!
We were able to locate your account using your community details and found out that there was an upgrade within the NBN network last 8th of June, which may cause the service to drop.
We've run a test and understand that the service is already working within specifications and shows a stable connection.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
