NBN connection keep dropping out

[Vkeong2000]

Hi,
Recently my Nbn connection keep dropping out. NBN connection box shows it is connected. Restart the modem router and it back online for a while. Then it is dropped out again.

The modem router is TP-Link Archer VR1600v. Can anyone please guide me how to solve this issue. It is annoying that it keep happening. Thanks in advance.

[Shane]

Hi @Vkeong2000 ,

Let us help identify what causing connection issues with the service and get to the bottom of this. Could you shoot us a PM With your details to proceed with the initial investigation?

How to send a PM? 

Regards,

Hi,
Recently my Nbn connection keep dropping out. NBN connection box shows it is connected. Restart the modem router and it back online for a while. Then it is dropped out again.

The modem router is TP-Link Archer VR1600v. Can anyone please guide me how to solve this issue. It is annoying that it keep happening. Thanks in advance.