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NBN connection keeps drop out

Level 1a



  My NBN internet connection is not working as expect, it keeps dropping out every 10 minutes recently, could you please help me to fix it?


Hi @vincentsong,


Welcome to the community!


I am sorry to know that you're having dropouts on your connection. I was able to locate your account using your community details and ran tests.


The test result shows your service is currently connected for 1h 8m and no line fault was detected, however, multiple dropouts occurred over the last few hours today.


I would like to arrange a call from one of our Technicians for further test and investigation.

PM me your best contact number and preferred time today.

In case you need a reference: How to send a PM.



Level 1a

@Shane I already PM you and the technican can call me anytime.


Hi @vincentsong

Thanks for sending your details via PM. 


I've now arranged a call today from one of our technicians between 10:30am - 11:30am. We would appreciate if you'll be at home during the time of call as our technicians would like carry out simple checks with you to eliminate any possible equipment issue. If this time is not suitable, please let us know and we'll have this rearrange for you. 



Level 1a

@Erika could you reschedule to 1.00pm-2.00pm? I am not at home between the time you mentioned.


No worries @vincentsong

I've now rescheduled this today to 1:00pm - 2:00pm. Smiley Happy