TPG Community

Ask, answer and talk about our products

NBN connection keeps drop out

Level 1c

Hi TPG,

 

  My NBN internet connection is not working as expected, it keeps dropping out every 10 minutes recently,  and sometimes it takes more than 45 minutes to get a connection. i have already contacted technical support team couple of times. they are a solution is to reboot the devices. reboot devise on each drop off is not a solution. 
you please help me to fix it?

User Name:- xxxxxxx@tpg.com.au

8 REPLIES 8
Moderator

Hi @prabash2008,

 

I was able to locate your account using your given details. I ran initial tests on your service and it shows no connection to our network.

 

I would like to arrange a call from one of our Technicians for further test and investigation.

 

PM me your best contact number and preferred time today.

 

In case you need a reference: How to send a PM.

 

Cheers!

Moderator

Good day, prabash2008

 

We can see now that your modem is connected for more than 16hrs now. 

 

If you have any outstanding issues or require assistance in the future, please don't hesitate to reach out to us again here or contact our hotline at 13 14 23. 

 

 

Cheers! 

Moderator

Hi @prabash2008,


Thanks for sending me additional details of your connection. We will arrange a technician to call you tomorrow between 10AM-12NN Sydney time.

Make sure you'll be available and let us know how it will go.
 

Cheers!

Moderator

Hi @prabash2008,


I've seen that one of our Technicians tried to call you earlier today but no avail. If you have time feel free to contact our Technical Support hotline 13 14 23 (option 2).
 

Cheers!

Level 1c

Hi Shane,

 

since today morning I'm waiting for the call, but no one calls me??
last night also had a dropout. please see the router logs.

 

2018-11-09 19:45:02 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006275)]
2018-11-09 19:45:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006275)]
2018-11-09 19:45:17 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006275)]
2018-11-09 19:45:37 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:45:37 [3] PPP: ppp3
2018-11-09 19:45:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006343)]
2018-11-09 19:46:02 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006343)]
2018-11-09 19:46:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006343)]
2018-11-09 19:46:32 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:46:32 [3] PPP: ppp3
2018-11-09 19:46:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006411)]
2018-11-09 19:46:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006411)]
2018-11-09 19:47:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006411)]
2018-11-09 19:47:27 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:47:27 [3] PPP: ppp3
2018-11-09 19:47:47 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000064df)]
2018-11-09 19:47:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000064df)]
2018-11-09 19:48:02 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000064df)]
2018-11-09 19:48:22 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:48:22 [3] PPP: ppp3
2018-11-09 19:48:42 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000065ad)]
2018-11-09 19:48:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000065ad)]
2018-11-09 19:48:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000065ad)]
2018-11-09 19:49:16 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:49:16 [3] PPP: ppp3
2018-11-09 19:49:37 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000667b)]
2018-11-09 19:49:42 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000667b)]
2018-11-09 19:49:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000667b)]
2018-11-09 19:50:12 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:50:12 [3] PPP: ppp3
2018-11-09 19:50:32 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006749)]
2018-11-09 19:50:37 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006749)]
2018-11-09 19:50:47 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006749)]
2018-11-09 19:51:07 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:51:07 [3] PPP: ppp3
2018-11-09 19:51:27 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006817)]
2018-11-09 19:51:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006817)]
2018-11-09 19:51:41 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006817)]
2018-11-09 19:52:01 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:52:01 [3] PPP: ppp3
2018-11-09 19:52:22 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000068e6)]
2018-11-09 19:52:26 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000068e6)]
2018-11-09 19:52:36 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000068e6)]
2018-11-09 19:52:56 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:52:56 [3] PPP: ppp3
2018-11-09 19:53:17 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000069b4)]
2018-11-09 19:53:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000069b4)]
2018-11-09 19:53:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000069b4)]
2018-11-09 19:53:51 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:53:51 [3] PPP: ppp3
2018-11-09 19:54:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006a82)]
2018-11-09 19:54:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006a82)]
2018-11-09 19:54:26 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006a82)]
2018-11-09 19:54:46 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:54:46 [3] PPP: ppp3
2018-11-09 19:55:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006b50)]
2018-11-09 19:55:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006b50)]
2018-11-09 19:55:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006b50)]
2018-11-09 19:55:41 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:55:41 [3] PPP: ppp3
2018-11-09 19:56:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006c1e)]
2018-11-09 19:56:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006c1e)]
2018-11-09 19:56:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006c1e)]
2018-11-09 19:56:36 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:56:36 [3] PPP: ppp3
2018-11-09 19:56:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006cec)]
2018-11-09 19:57:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006cec)]
2018-11-09 19:57:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006cec)]
2018-11-09 19:57:31 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:57:31 [3] PPP: ppp3
2018-11-09 19:57:51 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006dba)]
2018-11-09 19:57:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006dba)]
2018-11-09 19:58:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006dba)]
2018-11-09 19:58:26 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:58:26 [3] PPP: ppp3
2018-11-09 19:58:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006e88)]
2018-11-09 19:58:50 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006e88)]
2018-11-09 19:59:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006e88)]
2018-11-09 19:59:20 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 19:59:20 [3] PPP: ppp3
2018-11-09 19:59:40 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006f56)]
2018-11-09 19:59:45 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006f56)]
2018-11-09 19:59:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006f56)]
2018-11-09 20:00:15 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:00:15 [3] PPP: ppp3
2018-11-09 20:00:35 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007025)]
2018-11-09 20:00:39 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007025)]
2018-11-09 20:00:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007025)]
2018-11-09 20:01:10 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:01:10 [3] PPP: ppp3
2018-11-09 20:01:30 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000070f3)]
2018-11-09 20:01:34 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000070f3)]
2018-11-09 20:01:44 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000070f3)]
2018-11-09 20:02:04 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:02:04 [3] PPP: ppp3
2018-11-09 20:02:25 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000071c2)]
2018-11-09 20:02:30 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000071c2)]
2018-11-09 20:02:40 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000071c2)]
2018-11-09 20:03:00 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:03:00 [3] PPP: ppp3
2018-11-09 20:03:20 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007290)]
2018-11-09 20:03:24 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007290)]
2018-11-09 20:03:34 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007290)]
2018-11-09 20:03:54 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:03:54 [3] PPP: ppp3
2018-11-09 20:04:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000735e)]
2018-11-09 20:04:19 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000735e)]
2018-11-09 20:04:29 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000735e)]
2018-11-09 20:04:49 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:04:49 [3] PPP: ppp3
2018-11-09 20:05:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000742c)]
2018-11-09 20:05:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000742c)]
2018-11-09 20:05:24 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000742c)]
2018-11-09 20:05:44 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:05:44 [3] PPP: ppp3
2018-11-09 20:06:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000074fa)]
2018-11-09 20:06:09 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000074fa)]
2018-11-09 20:06:19 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000074fa)]
2018-11-09 20:06:39 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:06:39 [3] PPP: ppp3
2018-11-09 20:07:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000075c8)]
2018-11-09 20:07:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000075c8)]
2018-11-09 20:07:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000075c8)]
2018-11-09 20:07:34 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:07:34 [3] PPP: ppp3
2018-11-09 20:07:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007696)]
2018-11-09 20:07:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007696)]
2018-11-09 20:08:09 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007696)]
2018-11-09 20:08:29 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:08:29 [3] PPP: ppp3
2018-11-09 20:08:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007764)]
2018-11-09 20:08:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007764)]
2018-11-09 20:09:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007764)]
2018-11-09 20:09:24 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:09:24 [3] PPP: ppp3
2018-11-09 20:09:44 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007832)]
2018-11-09 20:09:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007832)]
2018-11-09 20:09:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007832)]
2018-11-09 20:10:19 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:10:19 [3] PPP: ppp3
2018-11-09 20:10:39 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007900)]
2018-11-09 20:10:44 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007900)]
2018-11-09 20:10:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007900)]
2018-11-09 20:11:14 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:11:14 [3] PPP: ppp3
2018-11-09 20:11:34 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000079ce)]
2018-11-09 20:11:38 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000079ce)]
2018-11-09 20:11:48 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000079ce)]
2018-11-09 20:12:08 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:12:08 [3] PPP: ppp3
2018-11-09 20:12:29 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007a9e)]
2018-11-09 20:12:34 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007a9e)]
2018-11-09 20:12:44 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007a9e)]
2018-11-09 20:13:04 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:13:04 [3] PPP: ppp3
2018-11-09 20:13:24 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007b6c)]
2018-11-09 20:13:28 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007b6c)]
2018-11-09 20:13:38 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007b6c)]
2018-11-09 20:13:58 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:13:58 [3] PPP: ppp3
2018-11-09 20:14:19 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007c3a)]
2018-11-09 20:14:23 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007c3a)]
2018-11-09 20:14:33 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007c3a)]
2018-11-09 20:14:53 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:14:53 [3] PPP: ppp3
2018-11-09 20:15:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007d08)]
2018-11-09 20:15:18 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007d08)]
2018-11-09 20:15:28 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007d08)]
2018-11-09 20:15:48 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:15:48 [3] PPP: ppp3
2018-11-09 20:16:09 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007dd6)]
2018-11-09 20:16:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007dd6)]
2018-11-09 20:16:23 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007dd6)]
2018-11-09 20:16:43 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:16:43 [3] PPP: ppp3
2018-11-09 20:17:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007ea4)]
2018-11-09 20:17:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007ea4)]
2018-11-09 20:17:18 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007ea4)]
2018-11-09 20:17:38 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:17:38 [3] PPP: ppp3
2018-11-09 20:17:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007f72)]
2018-11-09 20:18:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007f72)]
2018-11-09 20:18:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007f72)]
2018-11-09 20:18:33 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:18:33 [3] PPP: ppp3
2018-11-09 20:18:53 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000177)]
2018-11-09 20:18:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000177)]
2018-11-09 20:19:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000177)]
2018-11-09 20:19:28 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:19:28 [3] PPP: ppp3
2018-11-09 20:19:47 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000260)]
2018-11-09 20:19:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000260)]
2018-11-09 20:20:02 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000260)]
2018-11-09 20:20:22 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:20:22 [3] PPP: ppp3
2018-11-09 20:20:42 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000033b)]
2018-11-09 20:20:47 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000033b)]
2018-11-09 20:20:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000033b)]
2018-11-09 20:21:17 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:21:17 [3] PPP: ppp3
2018-11-09 20:21:37 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000409)]
2018-11-09 20:21:41 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000409)]
2018-11-09 20:21:51 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000409)]
2018-11-09 20:22:11 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:22:11 [3] PPP: ppp3
2018-11-09 20:22:32 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000004d7)]
2018-11-09 20:22:36 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000004d7)]
2018-11-09 20:22:41 [5] DHCPD: Recv DISCOVER from 30:07:4D:27:C2:53
2018-11-09 20:22:41 [5] DHCPD: Send OFFER with ip 192.168.1.100
2018-11-09 20:22:41 [5] DHCPD: Recv REQUEST from 30:07:4D:27:C2:53
2018-11-09 20:22:42 [5] DHCPD: Send ACK to 192.168.1.100
2018-11-09 20:22:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000004d7)]
2018-11-09 20:23:06 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:23:06 [3] PPP: ppp3
2018-11-09 20:23:27 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000005a6)]
2018-11-09 20:23:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000005a6)]
2018-11-09 20:23:41 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000005a6)]
2018-11-09 20:24:01 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:24:01 [3] PPP: ppp3
2018-11-09 20:24:22 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000674)]
2018-11-09 20:24:26 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000674)]
2018-11-09 20:24:36 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000674)]
2018-11-09 20:24:57 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:24:57 [3] PPP: ppp3
2018-11-09 20:25:17 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000742)]
2018-11-09 20:25:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000742)]
2018-11-09 20:25:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000742)]
2018-11-09 20:25:51 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:25:51 [3] PPP: ppp3
2018-11-09 20:26:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000810)]
2018-11-09 20:26:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000810)]
2018-11-09 20:26:26 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000810)]
2018-11-09 20:26:46 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:26:46 [3] PPP: ppp3
2018-11-09 20:27:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000008df)]
2018-11-09 20:27:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000008df)]
2018-11-09 20:27:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000008df)]
2018-11-09 20:27:41 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:27:41 [3] PPP: ppp3
2018-11-09 20:28:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000009af)]
2018-11-09 20:28:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000009af)]
2018-11-09 20:28:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000009af)]
2018-11-09 20:28:36 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:28:36 [3] PPP: ppp3
2018-11-09 20:28:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000a94)]
2018-11-09 20:29:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000a94)]
2018-11-09 20:29:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000a94)]
2018-11-09 20:29:23 [5] System: DSL training G.994
2018-11-09 20:29:31 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:29:31 [3] PPP: ppp3
2018-11-09 20:29:51 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b7c)]
2018-11-09 20:29:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b7c)]
2018-11-09 20:30:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b7c)]
2018-11-09 20:30:26 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:30:26 [3] PPP: ppp3
2018-11-09 20:30:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c4a)]
2018-11-09 20:30:50 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c4a)]
2018-11-09 20:31:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c4a)]
2018-11-09 20:31:20 [3] PPP: ppp3 Timeout waiting for PADO packets
2018-11-09 20:31:21 [3] PPP: ppp3
2018-11-09 20:31:41 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d18)]
2018-11-09 20:31:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d18)]
2018-11-09 20:31:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d18)]

Moderator

Thanks for the additional details, @prabash2008 please confirm your best contact number. Our Technicians tried to call the number ends with *296.

In case you have different contact numbers available feel free to PM me the details and I'll have them call you again today.

Cheers!

Level 1c

Hi Shane,

 

I have contacted your technical support team on Saturday and troubleshoot my connection issue. after one hour troubleshooting, the technician escalated my issue to the next level. after that no one contacted me. around 5.40pm the same day I got a message that saying my connection appears to work fine and they close the ticket (#8929788). past two days I have checked my connection and my issue still remains the same. please try to fix this issue. this issue runs for more than one month now. still no solution. 

 

please see the attached router log files for your references. 

 

2016-01-01 10:01:06 [5] DHCPD: Recv REQUEST from B8:EE:65:63:A6:97
2016-01-01 10:01:06 [5] DHCPD: Send ACK to 192.168.1.100
2016-01-01 10:01:09 [5] DHCPD: Recv REQUEST from B8:EE:65:63:A6:97
2016-01-01 10:01:09 [5] DHCPD: Send ACK to 192.168.1.100
2016-01-01 10:01:52 [5] System: EWAN link up 1000 mbps
2016-01-01 10:01:53 [5] System: EWAN link down
2016-01-01 10:01:56 [5] System: EWAN link up 1000 mbps
2016-01-01 10:01:57 [5] System: EWAN link down
2016-01-01 10:02:00 [5] System: EWAN link up 1000 mbps
2016-01-01 10:02:02 [5] System: EWAN link down
2016-01-01 10:02:08 [5] System: EWAN link up 1000 mbps
2016-01-01 10:02:09 [5] System: EWAN link down
2016-01-01 10:02:31 [5] System: EWAN link up 1000 mbps
2016-01-01 10:02:32 [5] System: EWAN link down
2016-01-01 10:02:43 [5] System: EWAN link up 1000 mbps
2016-01-01 10:02:44 [5] System: EWAN link down
2016-01-01 10:03:13 [5] System: EWAN link up 1000 mbps
2016-01-01 10:03:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b34)]
2016-01-01 10:03:15 [5] System: EWAN link down
2016-01-01 10:03:18 [5] System: EWAN link up 1000 mbps
2016-01-01 10:03:20 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b34)]
2016-01-01 10:03:20 [5] System: EWAN link down
2016-01-01 10:03:27 [5] System: EWAN link up 1000 mbps
2016-01-01 10:03:28 [5] System: EWAN link down
2016-01-01 10:03:30 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b34)]
2016-01-01 10:03:39 [5] System: EWAN link up 1000 mbps
2016-01-01 10:03:41 [5] System: EWAN link down
2016-01-01 10:03:50 [3] PPP: ppp3 Timeout waiting for PADO packets
2016-01-01 10:03:50 [3] PPP: ppp3
2016-01-01 10:03:52 [5] System: EWAN link up 1000 mbps
2016-01-01 10:03:54 [5] System: EWAN link down
2016-01-01 10:04:41 [5] System: EWAN link up 1000 mbps
2016-01-01 10:04:42 [5] System: EWAN link down
2016-01-01 10:05:18 [5] System: EWAN link up 1000 mbps
2016-01-01 10:05:19 [5] System: EWAN link down
2016-01-01 10:05:27 [5] System: EWAN link up 1000 mbps
2016-01-01 10:05:28 [5] System: EWAN link down
2016-01-01 10:05:35 [5] System: EWAN link up 1000 mbps
2016-01-01 10:05:36 [5] System: EWAN link down
2016-01-01 10:05:43 [5] System: EWAN link up 1000 mbps
2016-01-01 10:05:45 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c6e)]
2016-01-01 10:05:45 [5] System: EWAN link down
2016-01-01 10:05:50 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c6e)]
2016-01-01 10:05:51 [5] System: EWAN link up 1000 mbps
2016-01-01 10:05:52 [5] System: EWAN link down
2016-01-01 10:06:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c6e)]
2016-01-01 10:06:08 [5] System: EWAN link up 1000 mbps
2016-01-01 10:06:09 [5] System: EWAN link down
2016-01-01 10:06:20 [3] PPP: ppp3 Timeout waiting for PADO packets
2016-01-01 10:06:20 [3] PPP: ppp3
2016-01-01 10:06:55 [5] System: EWAN link up 1000 mbps
2016-01-01 10:06:56 [5] System: EWAN link down
2016-01-01 10:06:59 [5] System: EWAN link up 1000 mbps
2016-01-01 10:07:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d76)]
2016-01-01 10:07:00 [5] System: EWAN link down
2016-01-01 10:07:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d76)]
2016-01-01 10:07:08 [5] System: EWAN link up 1000 mbps
2016-01-01 10:07:09 [5] System: EWAN link down
2016-01-01 10:07:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d76)]
2016-01-01 10:07:15 [5] System: EWAN link up 1000 mbps
2016-01-01 10:07:16 [5] System: EWAN link down
2016-01-01 10:07:34 [5] System: EWAN link up 1000 mbps
2016-01-01 10:07:35 [5] System: EWAN link down
2016-01-01 10:07:35 [3] PPP: ppp3 Timeout waiting for PADO packets
2016-01-01 10:07:35 [3] PPP: ppp3
2016-01-01 10:07:59 [5] System: EWAN link up 1000 mbps
2016-01-01 10:08:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000e7e)]
2016-01-01 10:08:02 [5] System: EWAN link down
2016-01-01 10:08:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000e7e)]
2016-01-01 10:08:09 [5] System: EWAN link up 1000 mbps
2016-01-01 10:08:10 [5] System: EWAN link down
2016-01-01 10:08:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000e7e)]
2016-01-01 10:08:35 [3] PPP: ppp3 Timeout waiting for PADO packets
2016-01-01 10:08:35 [3] PPP: ppp3
2016-01-01 10:08:49 [5] System: EWAN link up 1000 mbps
2016-01-01 10:08:50 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000f76)]
2016-01-01 10:08:50 [5] System: EWAN link down
2016-01-01 10:08:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000f76)]
2016-01-01 10:09:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000f76)]
2016-01-01 10:09:25 [3] PPP: ppp3 Timeout waiting for PADO packets
2016-01-01 10:09:25 [3] PPP: ppp3
2016-01-01 10:09:34 [5] System: EWAN link up 1000 mbps
2016-01-01 10:09:35 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001066)]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xeada3cc3>]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x96373020>]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x96373020>]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xeada3cc3>]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xeada3cc3>]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xeada3cc3]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="nalinda00@tpg.com.au" password=<hidden>]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x96373020]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.139>]
2016-01-01 10:09:35 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.139>]
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 60.242.151.204> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:09:35 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 60.242.151.204> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:09:35 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 60.242.151.204> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:09:37 [5] VoIP: enable SIP stack due to intf(60.242.151.204) is up.
2018-11-11 21:08:40 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-11 21:08:40 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-11 21:08:40 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-11 21:08:40 [6] VoIP: Register to server address 172.26.0.65:5060
2018-11-11 21:11:14 [5] DHCPD: Recv DISCOVER from 30:07:4D:27:C2:53
2018-11-11 21:11:14 [5] DHCPD: Send OFFER with ip 192.168.1.101
2018-11-11 21:11:14 [5] DHCPD: Recv REQUEST from 30:07:4D:27:C2:53
2018-11-11 21:11:14 [5] DHCPD: Send ACK to 192.168.1.101
2018-11-11 21:14:36 [6] VoIP: Register to server address 172.26.0.65:5060
2018-11-11 21:20:31 [6] VoIP: Register to server address 172.26.0.65:5060
2018-11-11 21:22:18 [5] DHCPD: Recv REQUEST from B8:EE:65:63:A6:97
2018-11-11 21:22:18 [5] DHCPD: Send ACK to 192.168.1.100
2018-11-11 21:26:26 [6] VoIP: Register to server address 172.26.0.65:5060
2018-11-11 21:32:21 [6] VoIP: Register to server address 172.26.0.65:5060
2018-11-11 21:33:07 [5] System: DSL training G.994
2018-11-11 21:38:01 [5] System: EWAN link down
2018-11-11 21:38:06 [3] PPP: ppp3 User request
2018-11-11 21:38:06 [3] PPP: ppp3 LCP down
2018-11-11 21:38:06 [4] PPP: ppp3 LCP down
2018-11-11 21:38:06 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"]
2018-11-11 21:38:06 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"]
2018-11-11 21:38:07 [5] System: EWAN link up 1000 mbps
2018-11-11 21:38:08 [3] PPP: ppp3
2018-11-11 21:38:08 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-11-11 21:38:09 [5] System: EWAN link down
2018-11-11 21:38:34 [5] System: EWAN link up 1000 mbps
2018-11-11 21:38:35 [5] System: EWAN link down
2018-11-11 21:38:38 [5] System: EWAN link up 1000 mbps
2018-11-11 21:38:39 [5] System: EWAN link down
2018-11-11 21:39:08 [5] System: EWAN link up 1000 mbps
2018-11-11 21:39:09 [5] System: EWAN link down

 

 

 

Highlighted
Moderator

Hi @prabash2008,


I've run some remote test and was able to detect that the connection seems stable right now. Your modem and the NBN NTD box have been connected for 1d 19h 8m and counting.


Are you experiencing the dropouts during night time? What time does it usually start?


Are we using a WiFi connection or a Wired connection? Also, did you notice any changes on the lights of the modem?


Kind regards,