NBN connection light flashing red

[floricac8]

Since the storm on Friday last week, the connection light of our modem has been flashing red. We checked for power outages in our area but there are none, disconnected and reconnected both the modem and router and tried resetting the modem but nothing works. Could you please help? Thank you.

[Riezl]

Hi @floricac8, we have reset the connection remotely. Please unplug/replug the devices and make sure that all cables are properly connected. Once done, turn the modem off and on for a few minutes.

Let us know how it goes. 

[Riezl]

Hi @floricac8, we'd like to know if you have performed the troubleshooting we have given above, but still having issues. Feel free to message us should you need further assistance. Thank you.

[floricac8]

Hi,

Sorry, I only just saw your message. I've tried all the troubleshooting but we're still having problems connecting.

[Riezl]

Hi @floricac8, thanks for getting back to us. We have escalated the issue to our Engineering Team and a Case Engineer will be in touch to discuss the progression of the case. If there's a need for us to send a technician, you will be advised through SMS or phone call.

Kindly await further updates within 24 hours. Thank you.

[floricac8]

Okay, thank you. 

[Riezl]

Let us know should you have further queries. Thank you.