Welcome to the Community!
We've edited your post as it contains your phone number. Please avoid posting any personal information on a public thread as it may compromise your account security.
We can confirm that the old phone number will remain active with your NBN service.
Let us know if you need further assistance.
Hi @Peter9417 ,
Welcome to the community!
Porting of number should be requested during the point of sale. It usually takes maximum of 5 working days to the port number. You can you check in 'My Account' if the number has been ported. Log into https://www.tpg.com.au/account, then click on "View NBN Digital Voice Service Account".
If the number listed is different, it may be the new allocated number, shoot me a private message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time and we'll have one of our Account Specialists take a look into this.