NBN connection not working

[ex_cal84]

Hi there,

I have been receiving an error in the last hour or so when trying to connect to the internet on the NBN. The huawei modem informs me to contact my ISP regarding an error 8180. I am located in St Peters and my user name for TPG is XXXXX

I note that the NBN box itself has all green, steady, lights. On the modem the internet light is flashing on and off. 

[Riezl]

Hi @ex_cal84,

Welcome to TPG Community!

We have located the account using the details you have provided. We have checked the status of your service and we can see that the NBN connection box is getting a signal, but the modem is not communicating with it.

We'd like to help with the resolution and have a technical specialist contact you for further troubleshooting. Please PM us your best contact number and most convenient time to receive call.

To send a PM, please refer to this link: How do I private message (PM) in the community

[ex_cal84]

Thankfully I fixed it myself, so no need for further action. A factory reset did the trick.

Thank you.

[Riezl]

Thanks for taking the time to troubleshoot, @ex_cal84. We are glad to know that the connection is now up and running.

Feel free to drop us a message should you need any assistance. Thank you.