NBN connection not working

[mohitsoni83]

Dear Team my nbn connection not working since morning around 9am after thunderstorms. Kindly do the needful.

[luisc]

Hi mohitsoni83,

My records shows your service has been restored,

We will monitor service for 24hrs

Thanks

[mohitsoni83]

Still not working same issue going on. Fresh snapshot for your kind reference.

Thanks

[mohitsoni83]

Kindly arrange to send someone to look into the issue.

Thanks.

[mohitsoni83]

What the hell is wrong with you guys neither you are replying nor sorting the issue. My net is not working and work is pending kindly sort thing out or email me your managers email I’d.

I need a call. On 452584013 or 470684013

[mohitsoni83]

It’s being third day my connection still not working.

[luisc]

Hi mohitsoni83,

I can see on my records that your case has been escalated to our technical support department, We will contact you as earliest possible for an update.

Thanks

[mohitsoni83]

Still nothing happened and no call back. Worst experience with TPG.

[mohitsoni83]

Just checked by technician, it’s problem with modem. Modem need to replace. Kindly do the needful.