TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

NBN connection

framboise120
Level 2
Level 2
‎07-09-2021 07:02 PM

Hi I requested NBN connection already and I was told that installation has been completed.

However, I wasn't able to use the UNI D 2 port that you advised me to use. 

Is that because I am still on the contract with the current (or former) NBN provider? 

The current one will be expired on the 22nd of September. 

 

Should I wait until then and change it to UNI D 2 Port? (I am currently using UNI D 1 port with the current provider).

 

0 Likes
Reply
1 REPLY 1
Ahra_G
Moderator Moderator
Moderator
‎08-09-2021 02:42 PM

Hi @framboise120, 

 

I found your account using your Community details and have detected that your service is already up and running. The allocated port for your service is UNI-D2.

 

Should this not be the case, you may check this article for reference: NBN FTTP Setup Help 

 

For further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support


Thanks! 

Ahra_G

0 Likes
Reply