NBN connection

Level 2

I too have connected NCD and modem and only have 2 green lights on the NCD. I did try several different phone sockets. I have the old style flat phone outlets and an adaptor.  I saw your reply to another customer about the NBN auto-connecting 4 times per 24 hours. I will leave my equipment connected and would be grateful for your checking from your end. Thanks. Russell


Hi @Reconway


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In your case, our NBN provisioning team arranged an NBN technician visit to finalise the installation/activation of your NBN service. Further updates will be given by your case manager once available.