NBN connection

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Level 1b
Hi there,
Today I got the NBN installation done.
After the technician left, everything seemed to be working during two hours. After that, the internet went off and none of the lights (except for the Power one) were stable.
If someone can give me some guidance on what to do I’d appreciate it.
Thank you
1 REPLY 1
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Moderator

Hi @pilarciarrocca,

 

For new services, we recommend customers to check if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

Should you need further assistance, feel free to drop us a PM of your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community