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NBN HFC with Netgear Nighthawk AC3200 R8000

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Level 2

Hi,

 

I have bought a Netgear Nighthawk X6 AC3200 R8000 router to replace the standard TPG Archer router.

 

I cannot for the life of me get it to connect to the internet.

 

I have

 - power cycled the modem

 - reset the Netgear router to Factory settings (I have not reset the modem to Factory settings yet)

 - I can connect to the Nighthawk via wifi to open up the router settings

 - I have entered my TPG internet username and password (PPPoE)

 - all the lights on the router light up correctly, except for the internet light which remains Amber (not connected)

 

I have NBN HFC

 

Any ideas?

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2

Ok, I've solved it.

 

I had to set the VLAN to 2

 

Now the Nighthawk works

View solution in original post

4 REPLIES 4
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Level 3

Hi;

      I had a similar problem with a Nighthawk modem, I called TPG and was informed it was not compatible with the network. Please contact tech support via this link  https://www.tpg.com.au/support/contact  with your modem details and they will be able to inform you about any compatibility issues.

Smiley Happy

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Level 2
Thank you, I'll do that now
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Level 2

Ok, I've solved it.

 

I had to set the VLAN to 2

 

Now the Nighthawk works

View solution in original post

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Level 3

Nice work!