I have bought a Netgear Nighthawk X6 AC3200 R8000 router to replace the standard TPG Archer router.
I cannot for the life of me get it to connect to the internet.
- power cycled the modem
- reset the Netgear router to Factory settings (I have not reset the modem to Factory settings yet)
- I can connect to the Nighthawk via wifi to open up the router settings
- I have entered my TPG internet username and password (PPPoE)
- all the lights on the router light up correctly, except for the internet light which remains Amber (not connected)
I have NBN HFC
I had a similar problem with a Nighthawk modem, I called TPG and was informed it was not compatible with the network. Please contact tech support via this link https://www.tpg.com.au/support/contact with your modem details and they will be able to inform you about any compatibility issues.