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NBN continually dropping out

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Level 1b
For last few days my connection has been dropping out a couple of times an hour for a few minutes at a time. The internet light on the modem turns off completely and we just have to wait for it to turn back on. It wouldn’t be that big an issue but my partner is working from home and the dropouts are effecting her pretty severely today.
8 REPLIES 8
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Moderator

Hi @Corey2604 

 

Welcome to TPG Community!

Please PM me your TPG usernamea CID or mobile phone number so I can look at your service

 

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Moderator

Hi @Corey2604 

 

Looking at your account now 

Thanks 
Rajen

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Moderator

Hi @Corey2604 

 

  Applied some changes to your connection, the router will restart itself  soon, 

if you still experiencing the issue,  I will lodge to engineers

Thanks 
Rajen 

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Level 1b
It’s still dropping out.
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Moderator

Hi @Corey2604 

Please PM the best contact Number, I will arrange a call back for you 

Thanks 
Rajen 

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Level 1b
 
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Moderator

Hi @Corey2604 

    I checked with NBN, and there is an incident on NBN network, But for further full resolve, I  Created a Fault ticket for you, someone will call you soon regarding Tech Visit Schedule, please check your PM for the ticket number

Thanks 
Rajen 

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Level 1b
We had the nbn serviceman come out today and then left to work at the node but I was wondering if there’s any update to the ticket? The ticket number is 10518189.

Thank you