We apologise for the inconvenience and we understand you feel that your connection issue is taking far too long to resolve. Initial findings show that your service was installed on a different address.
Based on the latest log on the file you have been contacted by one of our Provisioning Case Manager and advised that a new order will be processed using your correct address. Further updates will be provided via SMS or Phone call by the assigned Case Manager handling this case.
Let us know should you require further assistance.