Get online support
There has been no way to get help but to try it here. My NBN got disconnected after the next door had a technician visit to get their NBN installed/connected yesterday.
Managed to live chat with support team and had service request escalated to engineer team to investigate.
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Could you please send me a PM (private message) with your CID (customer identication number) or UN (Username) or your mobile phone number.
So we can look at this service for you.
To learn how to send a private message, click here.