NBN drop out in rain

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Level 1
Hello,

My NBN internet constantly drops out when it rains or if it’s a bit windy. It usually comes back on, sometimes after a reset. Today, however, it has not come back on after last night’s shower.
I have followed recommendations on the website to check for NBN outages (no); and have tried resetting the modem and router (did not work); checked the cables etc.

It’s incredibly frustrating to have regular drop outs when it rains or if there is wind. Particularly during this period of working from home.
1 REPLY 1
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Moderator

Hi @Kat8 

 

     

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.