NBN drop out since yesterday

[tsaejong8]

Hi Support,

please check what is the issue with NBN line it's keep drop out every 1 or 2 hrs since yesterday in Hurstville. my address can be found by using community ID. please response ASAP

[Shane]

Hi @tsaejong8 ,

Thanks for raising this to us. We ran an initial test to the service it shows multiple dropouts on the line. We would like to have one of our Technicians contact you for further investigation and real-time testing. Please let us know your best contact number and preferred time.

Cheers!

[Riezl]

Hi @tsaejong8, we have escalated the issue to our Engineering Team for further investigation and the case engineer will contact you within the day to discuss the progression of the case.

Should you have a preferred contact number and time, please let us know. Thank you.

[Shane]

Hi @tsaejong8,

We've seen that you have been in contact with one of our Engineers and provided the case progress. We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.

Updates will be provided by one of our Engineers via SMS or Phone call within 24-48hrs from now. We apologise for any inconvenience, let us know should you require assistance.

Cheers!