Welcome to the community!
We're sad to know that you're having issue with the service. We're able to locate your account using your community details and ran an initial test. The result shows a possible line fault causing dropouts and slow connection to the service.
We'd like to have one of our Technicians contact you for further investigation and real-time testing. Please let us know your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community