Slow internet Redfern

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Level 1
I’ve recently had Cat 5 cabling put through my house to try and boost speed and reliability instead of relying on wireless. I’m still only getting speeds of 1.5 mbps and have to rely on my mobile data . Is this being rectified .. I see my place isn’t ready for nbn until January!
1 REPLY 1
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Moderator

Hi @Gc2019 

 

Welcome to the community!

 

We're sad to know that you're having issue with the service. We're able to locate your account using your community details and ran an initial test. The result shows a possible line fault causing dropouts and slow connection to the service.

 

We'd like to have one of our Technicians contact you for further investigation and real-time testing. Please let us know your best contact number and preferred time.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!