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slow internet and frequent drop outs

Level 1b



We have recently moved house and back on NBN having so much trouble with really slow internet and frequent drop outs.

Please help!!!


Hi @macgandj ,


Welcome to the community!


We'd love to help see what causes dropouts and slow connection to the service and get to the bottom of this. We're able to locater your account using your community details and ran an initial test. The result shows connnected for 3d 21h 53m with a passing speed on the line. We'd like to confirm what device(s) is affected or having slow connection speed.


If its the device(s) connected to the Wi-Fi we did an article that you may find helpful, this will guide you on how to improve your wireless connection at home. You may visit the links below.


Easy Steps to Improve Wi-Fi Connection In Your Home


Wireless Channel on your modem - what is it and why should I change it?


Let us know how it will go.