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NBN drop outs during thunderstorms

Connorfed
Level 2
My internet drops out every time there is a thunderstorm and it is very annoying. What can be done about this? I have FTTN NBN.
2 REPLIES 2
Shane
Moderator

Hi @Connorfed,

 

Welcome to the community!

 

Are you still having connection issues? If so, I would love to help and get to the bottom of this. To proceed with investigation, send me a private message with your account details (Username/Customer ID together with the address on file). 

 

On the other hand, Ww recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

 

 

 

My internet drops out every time there is a thunderstorm and it is very annoying. What can be done about this? I have FTTN NBN.
Connorfed
Level 2
This is still happening, almost every lightning strike drops my internet out for 5-10 minutes or so.

It isn't the modem, or wifi as I have constant wifi connection, just the internet connection drops.