Welcome to the community!
Are you still having connection issues? If so, I would love to help and get to the bottom of this. To proceed with investigation, send me a private message with your account details (Username/Customer ID together with the address on file).
On the other hand, Ww recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
To send a PM, please refer to this link: How do I private message (PM) in the community
My internet drops out every time there is a thunderstorm and it is very annoying. What can be done about this? I have FTTN NBN.