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NBN dropout, home phone engaged

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Level 1c

Hello, is anyone in the Stockton NSW area suffering from the NBN / home phone not working. We had a storm overnight and I'm not sure if it is a FTTN issue or one that is isolated to my copper line from the node to my house.


Hi @jodiglen,


Welcome to TPG Community!


I managed to pull up your account and was able to run some test, but uncertain of the result that I received. We might need to do more troubleshooting and test to find out if there's an issue on the NBN network or the modem.


I'll organise a call from our Tech team to help us with this. Please shoot us a private message of your preferred time and best number to be contacted.




Thank you for sending your details @jodiglen.


I replied to your private message and already requested for our Tech team to call you to help us with the troubleshooting.


Should you need any assistance, please let us know.