NBN dropout

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Level 1c

Hi

Since May, getting daily four to five dropouts. I just turn off and on and it works fine again. Anything we can look for to work out why the dropouts?

Thanks.

6 REPLIES 6
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards
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Level 1c
Thanks Ken!
0422552765.
Andrew Kruck
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Moderator

HI there Andrew,

 

Just having a quick look at your account for you now.

 

wont be long Smiley Happy

 

Kind regards

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Level 1c
Thank you for checking.
A few lights go out on the modem. Attached.
Not sure about the block box. I'll check next time.
So the service to the house is good, but the modem or something is dropping out 4 to 5 times a day, sometimes less... So I turn the wall power off and on and in minutes the modem is fully lit again.
I've disconnected the landline phone from the modem, just in case but that had no effect.
I'll let you know about the black box next time, which might be later today.
Thanks for checking. I'll be in touch.
Andrew.

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Level 1c
I just checked my modem photo. The only lights left on are Power, 2.4G, 5G and WAN. All other lights off. I'll look at black box next time.
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Level 1c
Hi Ken
Yesterday when the internet dropped out the black box continued to have all four lights on.
So that might be normal from what you were saying of the standard 5 per day?
Thanks
Andrew