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NBN dropouts DSL light turns off and flickers, no internet light

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Level 1a

Hi, 

 

I have consistent dropouts. I am a new customer with TPG, and had issues before with a different company and same thing happened. I was unable to access support from previous company. I am hoping this will not be the same. I am currently on hold - going on 25 minutes. 

 

It will drop out consistently (sometimes more than 30 times) throughout the day and night for about 2-10 minutes at a time. DSL light turns off, then starts flashing, and the internet light is OFF. 

 

I have done all troubleshooting. 

 

Please help. 

 

Thanks, 

1 REPLY 1
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Moderator

Hi @0chookn0,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that the issue has been escalated to our Engineering Team and they have booked an appointment for an NBN technician visit.

 

The schedule was sent via SMS and it appears that you'd like to reschedule it.

 

Please provide us your preferred schedule date so we can advise the team.