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Welcome to TPG Community,
You can private message to me your customer ID, username, service address or mobile number so i can check status here.
regards
JayeshP9
Hi,
I have create ticket for our engineering team, reference # 59497875, We will also send you update as well.
regards
JayeshP9.
As of today here is an itemised list of outages from my tpg nbn service which is still having dropouts!
No one is listening.... this list is only a few of the many examples when I have been home and using my pc.
12.4.20:
15:42 internet out (all lights on arris green) checked NBN Co and no outage.
15:50 Internet returned (All lights green on arris).
15:59 lost Internet (Arris upstream light flasing green no online light)
16:03 Internet back (Arris all lights green)
16:20 Internet down (all lights on green)
16:21 Internet back (Arris all lights green)
16:24 Internet down (Arris all lights on green)
13.4.20:
14:39 internet lost (all lights on arris green)
20.4.20:
13:45 internet lost (all lights on arris green)
13:47 internet returned after modem reset
13:48 internet lost again (all lights on arris green)
13:49 internet returned
14:02 no internet
14:13 internet returned
14:19 internet down again!(all lights on arris green)
14:20 internet back
14:24 internet down (all lights on arris green)
14:33 upstream flashing green internet still down
14:34 internet returned all lights green
18.5.20:
4 dropouts for the last hour.
13:20 internet out all lights on (internet stays off after reset)
13:30 internet back.
13:50 internet out.
13:56 internet back.
23.6.20:
10:30: lost internet
10:35 internet back
11:15 lost internet (reset modem router, did not solve, all lights on green)
11:22 internet back
11:47 internet lost
15:26 internet back
25.6.20:
11:20 lost internet (all lights on arris green)
11:29 internet back after router reset (No maintenance NBN CO)
Also just now:
11:44 lost internet (all lights on arris green) (internet light out)
11:45 internet returned
11:46 internet lost again
11:51 internet back after modem and router reset
Hi @gizmorusso, we have escalated the issue to our Engineering Team and a case engineer will contact you to discuss the progression of the case.
If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within the day.