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NBN dropping out regularly (Keperra Qld)

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Level 1a
Our NBN in the last few weeks has been regularly dropping out during the day and evening.

It is so frustrating as we are WFH - and prior to this our service and speed has generally been consistent.

I assuming there is some overload or fault in the network.

Nornally we get messages from TPG when there are network outages but this hasn't been occurring of late.

Can someone from TPG contact us on this issue as we are fast losing patience.
1 REPLY 1
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Moderator

Hi @kanddreichelt

 

Welcome to the Community! 

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area.

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

 Troubleshooting a Slow Internet Connection

 Easy Steps to Improve Wi-Fi Connection In Your Home 

 Wireless Channel on your modem - what is it and why should I change it 

Upon checking, your area is currently part of a network outage at the moment and is being investigated. You may check the status on this link: NBN Outage 

 

We apologise for the inconvenience.

 

Should you require further assistance, please don't hesitate to let us know. 

 

Regards,

Ahra_G